Eira Leather Ankle Boots

Frequently Asked Questions (FAQs)

1. What sizes do you offer and how do I find my perfect fit?

We offer a full range of sizes, from S to 3XL. Check out our size chart for detailed measurements and fit recommendations. If you're in between sizes or unsure, we generally recommend sizing up. Our dedicated customer support team is always happy to provide any sizing assistance.

2. What materials are your pieces made from?

We use high-quality, sustainably sourced fabrics—like premium cotton, performance blends, and responsibly woven wool—chosen for durability, comfort, and lasting style. Each product page includes fabric details so you know exactly what you're getting.

3. How do I know the products are high quality?

Our garments undergo rigorous quality checks and are crafted by experienced manufacturers. We stand behind our craftsmanship with a satisfaction guarantee—if you’re not impressed, we’ll make it right with a return, exchange, or refund.

4. Can I return or exchange items if they don't fit or meet my expectations?

Absolutely. We offer a 30-day return/exchange policy on unworn, unaltered items with tags attached. Simply contact our customer support team, and we’ll guide you through seamless, hassle-free returns.

5. When will I receive my item, and do you offer worldwide delivery?

Our goal is to get your order to you as swiftly as possible. After you've submitted your order, our warehouse processes it the next business day. The item is then carefully picked, packed, and sent out for delivery. As soon as your package is on its way, you'll receive an email notification that includes your tracking information. We ship worldwide for free.

6. What if I need help selecting a style or matching pieces?

Our customer support team and style advisors are here to assist. Just reach out via email and we’ll help you curate outfits, find complementary items, and advise on seasonally trending looks.

7. Are your payment methods secure?

We use industry-standard encryption and trusted payment gateways to protect your personal and payment information. Our privacy policy clearly outlines how we safeguard your data—your security and trust are top priorities.

8. How do I track my order and stay updated on delivery?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account anytime to view your order status, use the 'order tracking' link in our footer, or contact our support team for help.

9. How should I care for and clean my garments?

We recommend gentle hand washing or dry cleaning for most of our delicate fabrics. Please refer to the care label on the garment for specific instructions. Avoid harsh chemicals and excessive heat. To maintain the shape and quality of your garments, we recommend storing them properly on hangers or folded neatly in drawers.

10. What makes SA different?

We focus on exclusive design, exceptional fit, and high-quality materials that stand the test of time. Our direct-to-consumer model helps keep prices fair, and our dedicated support team ensures that every every customer is treated with care.

Free Insured Shipping

We offer free insured shipping on all orders with no minimum purchase required. If you request express shipping, you will only be charged the upgrade cost.

Every order is fully insured against loss, theft, or damage during transit. If your package is lost or damaged, we’ll provide a full refund or replacement at no cost to you.

Free 30-Day Returns

We accept returns within 30-days of delivery. We cover all return shipping costs. To be eligible for return, items must be in their original, unused condition with all tags attached and in the original packaging.

Our Commitment 

We focus on luxurious design, exceptional fit, and high-quality materials that stand the test of time. Shop with confidence knowing that your purchase is covered under our exclusive 30-day full money-back guarantee.